Employee assistance program

Employee assistance program

Achieve and maintain wellbeing with our free Employee Assistance Program for you and your family.


The Employee Assistance Program (EAP) is a confidential counselling, coaching and wellbeing service free for all for Macquarie University and entity staff and their immediate family members. Immediate family members include children, parents, partners, grandchildren and siblings.

The service can help you achieve lifestyle, work, personal and family goals and assist you with managing work and life experiences, issues or concerns that arise from time to time.

Our EAP service is provided by Davidson Trahaire Corpsych (DTC) and is available 24/7.  Through DTC you have access to professional face-to-face counselling, telephone support, Live Chat support and online training modules and resources. DTC is independent of Macquarie University and your confidentiality is guaranteed.

Call DTC on 1300 360 364 or log in to eapdirect® for online support.

Counselling services

Confidential counselling services can help you to clarify an issue or problem, identify options, and develop plans to approach difficult issues in a constructive manner.

A total of six free sessions are available per person/family at no cost. Sessions are held at DTC’s offices located throughout Sydney or alternatively by phone. To make an appointment call 1300 360 364.

After your sixth session you may benefit from further support and your EAP contact person may refer you to another service provider. Additional sessions or support will be at your own cost. Where possible a referral will be made to a service that is free or low cost.

The University will not be privy of any staff members accessing the service. DTC will protect your personal information and takes breaches of confidentiality seriously. When making appointments, you may be asked for information on your organisation and faculty or office and some demographic questions. This information may be used towards high level reporting on trends and utilisation rates.

Counselling may help you with work-related concerns and/or personal experiences including:

  • conflict and stress at work
  • career planning and performance
  • balancing work and personal life
  • change, workload and career
  • nutrition, sleep and health
  • financial or legal referrals
  • gambling, drug and alcohol problems
  • family and relationship problems
  • personal trauma and grief
  • anxiety, depression and suicide.

managerAssist service®

managerAssist provides strategies, options and approaches to effectively support you and your team. The trained managerAssist consultants have expertise and experience in people management issues, and can assist you with situations such as:

  • an employee with problems impacting on work performance or behaviour
  • interpersonal conflict
  • a distressed or troubled employee
  • assisting an employee to cope with change
  • difficulties with team functioning.

Call 1300 360 364 and ask for a managerAssist appointment.

Online support with EAP Direct®

eapdirect® is a secure online platform where you can:

  • access online individual and confidential advice and coaching
  • talk to a professional in real time over live chat
  • request an appointment with a dietitian
  • do interactive self-assessments
  • access articles, videos and podcasts
  • browse a suite of financial learning games and modules.

New users should first login to eapdirect® using the Macquarie generic login details. You will then be able to create your personal account and login details.

If you can't see the generic login details below, login to this staff portal to make them visible.

DTC GreatLife App

The DTC GreatLife App gives you access to holistic assistance and health support at your fingertips. Focusing on the six core areas of mind, body, money, relationships and family, the app supports you by providing access to expert advice, tips and activities to help you feel great every day.

You also have access to the Click to Call or Email function which will connect you directly with one of DTC’s consultants for a confidential discussion.

Download the DTC GreatLife app from the Apple App store or Google Play.

Need more help?

Contact your HR representative.

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