Support and resources

Support and resources

A range of services and useful resources available to support you to manage work and family responsibilities.

Macquarie University support options

Employee Assistance Program

The Employee Assistance Program (EAP) provided by Benestar is a confidential counselling, coaching and wellbeing service free for all for Macquarie University and entity staff and their immediate family members. Services can help you achieve lifestyle, work, personal and family goals and assist you with managing work and life experiences, issues or concerns that arise from time to time. Specific programs are offered for individuals and people leaders.

  • 6 sessions per person/family at no cost
  • Face-to-face counselling or counselling over the phone or as a web chat
  • Vast library of online health and wellbeing resources
  • Consultations are strictly confidential. Benestar will not share information about you with Macquarie University unless you authorise for them to do so.
  • Call 1300 360 364 to make an appointment.

Medibank health care and insurance

Macquarie has partnered with Medibank Private to offer you corporate health cover including an ongoing 9% discount on the cost of your private health insurance and access to the MQ Be Better Health Portal, which provides health resources including an online health assessment, health action plans, weight management, tools to set your fitness goals, and access to a range of recipes and health tips.

Family and domestic violence support

Macquarie University offers a range of support options for employees experiencing family and domestic violence, including leave, flexible working arrangements and safety planning.

On-campus support

Breastfeeding support and parenting facilities

Macquarie University is an accredited Breastfeeding Friendly Workplace, and we support staff, students and visitors who wish to breastfeed their babies while on campus. Women are welcome to breastfeed wherever they feel comfortable. There are also Parent Rooms on campus which offer comfort and privacy and can be used by parents and for breastfeeding or expressing. The rooms are located at:

  • 14 Eastern Rd, Ground Floor, Room 107 (formerly E8A)
  • 29 Wally’s Walk, Level 1, Room 109 (formerly X5B)
  • Library - 16 Macquarie Walk, Level 4

For more information contact Izzy de Allende, Workplace Diversity and Inclusion Coordinator on 9850 1975 or at izzy.deallende@mq.edu.au.

The Australian Breastfeeding Association has trained Breastfeeding Counsellors who are available to assist women with their breastfeeding concerns, and questions about how to combine breastfeeding and returning to work. They can be contacted on the toll-free number 1800 686 268.

On-campus child care and school holiday programs

One of the greatest challenges for working parents is getting access to childcare. Our  on-campus child care centres are Banksia, Gumnut and Mia-Mia. Each centre is an Approved Service, and the Australian Government’s Child Care Benefit and Child Care Rebate may reduce fees for eligible families. Like everywhere, places are limited, but priority is given to Macquarie University staff and students.

Macquarie staff members can salary sacrifice childcare fees if their child attends a childcare centre on campus.

Macquarie University Vacation Care provides a fun and safe recreational program for up to 55 primary school aged children per day during the school holidays. Our School Holiday Programs offer a wide range of activities for 5-14 year olds.

Medical services

There are a range of medical services on or near campus, including a General Practitioner Clinic, and specialised chiropractic, psychology, emotional health and speech and hearing services.

Sport and aquatic centre

The University’s Sport & Aquatic Centre offers programs for adults and children, a health club and an extensive range of group fitness programs.

Grants and conference support

MQ Restart Grants

Restart grants provide funding to Macquarie academic staff (appointed at any level) after parental leave of at least six months. Applications must be made within twelve months of the staff member's return to normal duties. The maximum amount that may be applied for is $20,000. Project costs can include requests for personnel, teaching relief, equipment, maintenance and travel, for a period of twelve months following award. The funding allocation period is 12 months from the date of award.

MQ Primary Carer Conference Support Scheme

The MQ Primary Carer Conference Scheme helps researchers with carer responsibilities to present at local or international conferences. Funding of up to $500 is available for a conference within the Sydney metropolitan area, $1000 for a national conference outside the Sydney metropolitan area, and $2000 for an international conference. The scheme recognises and seeks to address the barriers that primary caring responsibilities can present for researchers presenting at conferences, particularly at early and mid-career stages.

Other support options

There are a number of external organisations that provide useful information, fact sheets and tools which you may want to look into.

For new and expectant parents

  • The Australian Government Department of Human Serviceswebsite has information on payments and services for families and children.
  • mychild.gov.au is Australia's online child care portal for information on different types of child care, how to get assistance with the cost of child care and find child care centres in your local area. This site also has information and links to other useful websites about children's health and wellbeing, parenting and family support services.
  • The Australian Government Department of Health's Pregnancy, Birth and Baby website has extensive information and resources on pregnancy, birth, children and parenting.
  • Families NSW website has information about health and wellbeing of children up to 8 years and their families.
  • Australian Human Rights ‘Supporting Working Parents’ website has tips and tools for employees and their managers on setting up parental leave for success.
  • Fair Work Ombudsman website has information about your legal entitlements as a parent.

For carers of others

  • The Australian Government Department of Human Services website has information for carers about caring related payments and services.
  • Carers NSW is an organisation supporting carers with useful fact sheets and practical advice on caring for others.
  • Carers Australia is the national peak body advocating on behalf of Australia’s carers, providing research and resources.

Need more help?

For more information, contact your HR representative.

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