Water Management

Water Management


The Water Management Procedure details the operating, maintenance and management of water infrastructure at Macquarie University.



To detail the operating, maintenance and management of water infrastructure at Macquarie University.

ProcedureThis procedure requires actions by the following: This procedure provides information on the following topics:

Staff and students

Ensure water is used efficiently in all daily practices by:
  • filling dishwashers to capacity before using and only using the economy mode
  • turning off taps completely
  • using half flush in toilets where available and appropriate
  • immediately reporting leaks, incidents and maintenance issues to Macquarie University Property (Property) through the online service request form.
  • if a water incident occurs after hours, such as a burst pipe, report the incident directly to Security on 02 9850 7112 or go to Building C1A on the North Ryde campus to report the incident in person.

Contact the Sustainability@MQ team or the Manager, Operational Sustainability, Property, if you require further information on any water related issues.


Customer Service Officer, Property, Security Staff

Inform the Manager, Technical Services, Property when a major trade waste related incident report is confirmed using emergency or standard service and work order procedures.

In the case of an after hours incident ensure the delegated on-call technical service staff is also informed.

Address leak and maintenance concerns regarding water management to the Manager, Technical Services, Property using standard work order procedures.


Executive Deans, Directors, Managers, Heads of Department, Contractors and Sub-contractors

Ensure that any equipment or services purchased for and on behalf of the University adheres to the Procurement Policy, which specifies water efficiency as a priority.

Gain approval for any plumbing work connecting to the main water or sewage system from the Manager, Technical Services, Property by completing an online service request form.

When relevant, ensure new employees and Higher Degree Research students are provided with induction    training concerning trade waste requirements (e.g. laboratory work).

Ensure staff  are kept informed of efficient water practices and contact Sustainability@MQ if education is required.

Where a water incident (such as leaks) is reported to you, ensure the incident is responded to appropriately by informing Property through the online service request form.


Director, PropertyMANAGEMENT
  • ensure all new plumbing and water fixture work undertaken through refurbishments, or installed as part of new builds, conforms to best practice water efficiency as defined by Sydney Water.  At the time of writing this was measured as 3 star WELS or better
  • ensure that contractors and sub-contractors are provided with the appropriate information and/or training to meet University requirements for water efficiency
  • prioritise the installment of automated control systems and appropriate sub-metering during any new builds or refurbishments undertaken
  • remain informed of any changes to the Trade Waste Agreement and sign off on changes when required
  • provide an appropriate budget to replace non-conforming plumbing and water fixtures and to ensure that water savings projects can be undertaken on a continual basis
  • communicate and work with team members to ensure they are aware of the water efficiency requirements of the University.


Manager, Technical Services, PropertyREPLACEMENTS
  • ensure that all water fixtures not conforming to best practice (3 star WELS or better) are replaced as funds become available
  • prioritise replacement of water fixtures in utilities with high usage.
Ensure a robust maintenance program is in place by:
  • checking all plant rooms and large water using sites manually for visible leaks.  All such equipment on campus should be checked at minimum once every two weeks
  • identifying all leaks and maintenance requests reported through the online service request form and responding appropriately. All leaks and maintenance requests will be inspected and action plans identified within a two week period.  Actions on mains water and other high pressure leaks are considered urgent and must be dealt with immediately, isolated and repaired as soon as physically possible.
Operate cooling towers as follows:
  • operate cooling towers in accordance with the Sydney Water Best Practice Guidelines for Cooling Towers or manufacturer’s specifications
  • proactively seek opportunities to assist Sydney Water in the further development of best practice guidelines to reduce water and electricity use associated with operation of cooling towers. To be done within the context of the mechanical specification of the product
  • undertake an audit based on the Sydney Water Best Practice Guidelines for Cooling Towers (for example, refer to page 12) annually, ensuring appropriate follow up action is taken.
Monitor water use as follows:
  • monitor water use, where possible, using online live tools
  • check water logs weekly
  • utilise the Property service request system for any work identified through monitoring
  • identify faults using loggers and sub meters
  • ensure faults are be dealt with using the standard work order system.
Test sub-meters as follows:
  • sub-meters will generally last for at least 10 years, therefore it is necessary to record the date of installation
  • continually monitor meter readings and respond to any abnormalities as a possible fault with meters
  • if necessary, open the meter and clean out to see if this alleviates issues
  • include the testing of sub-meters at the 10 year mark into maintenance schedules
  • if necessary, arrange for the replacement of the sub-meter

Undertake any immediate and/or further action required as a result of any incident report. It may be necessary to liaise with Sydney Water regarding further action.


Project Manager, Property, Space Planning Manager, Property
  • report all building works which have trade waste implications (for instance, changes to use of space, changes to grease traps, or Chemical Waste treatment and disposal that pertains to the sewerage system) to the Manager, Project Services, Property
  • communicate and work with team members to ensure they are aware of the water         efficiency requirements of projects and space use.


Manager, Project Services, Property
  • contact Sydney Water when potential impacts on the Trade Waste Agreement are identified.  Sydney Water will provide advice as to whether or not the Trade Waste agreement requires amendment, and request any further information if needed.  Sydney Water will amend the Trade waste Agreement if required.


Manager, Operational Sustainability
  • manage and coordinate the Water Action Group and water initiatives associated with the sustainability program
  • work with and support the Manager, Technical Services, Property to ensure the         responsibilities of this position are undertaken
  • implement and/or support water reduction and supply projects.


Director, Sustainability
  • provide staff and students with the appropriate information and education to ensure that water efficient practices are undertaken
  • provide an appropriate budget to ensure that water savings education and awareness can be undertaken on a continual basis.


Procedure Information

Contact OfficerDirector, Macquarie University Property
Date Approved15 December 2009
Approval Authority

Vice-President Finance and Resources

Date of Commencement15 December 2009
Amendment History
27 March 2020 – Approval Authority updated to Vice-President Finance and Resources in accordance with University Delegations of Authority.
12 September 2019 – Minor amendment: reference to Procurement Handbook updated to Procurement Policy, and removed reference to rescinded Purchasing Procedure.
15 August 2019 – Updated Approval Authority from Chief Operating Officer and Deputy Vice-Chancellor to Vice-President, University Services and Strategy in accordance with responsibilities per Delegations of Authority Register.
29 May 2017 - updated Approval Authority from Chief Operating Officer to Chief Operating Officer and Deputy Vice-Chancellor.
February 2014 – Procurement Handbook replaced Purchasing Policy / Procedure
August 2011 – Date for Next Review extended
February 2011 – name change from OFM to Property
Date for Next ReviewDecember 2012
Related Documents

Procurement Policy
Resource Management Policy
Sustainability Policy / Procedure

Sydney Water Best  Practice Guidelines for Cooling Towers
KeywordsWater, Trade Waste, Water Management, Leaks, Plumbing, Fixtures
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