English Language Centre Refund

English Language Centre Refund

SUMMARY

The Macquarie University English Language Centre (ELC) Refund Policy established how refund and transfer entitlements are applied for students of the ELC. This Policy also shows how the ELC complies with the National Code of Practice for Providers of Education and Training to Overseas Students 2018 (National Code), as part of the Education Services for Overseas Students Act 2000.

POLICY

1     PURPOSE

This Policy establishes how refund and transfer entitlements are applied for students of Macquarie University English Language Centre (ELC). This Policy also shows how the ELC complies with the National Code of Practice for Providers of Education and Training to Overseas Students 2018 (National Code), as part of the Education Services for Overseas Students Act 2000.

2     BACKGROUND

According to the National Code, Standard 3, written agreements between registered providers and students must set out the services to be provided, fees payable and information in relation to refunds of course money.

3     SCOPE

This Policy applies to all ELC students who commenced their studies before 4 June 2018.

4     POLICY

A request for refund must be made in writing 28 days before commencement of the enrolment. In this case, all fees will be refunded, less the non-refundable enrolment fee and commission if applicable.

Where a student withdraws from a course less than 28 days before the commencement date, a cancellation fee of 25% of tuition fees will be charged.

No refunds will be granted after a course has commenced.

In the case of visa rejection, a refund will be paid when students notify the ELC in writing and submit the visa rejection letter from the Department of Home Affairs (DHA).

All refunds approved (except provider default) will be paid within 4-6 weeks of receiving a complete written request from the student with all supporting documentation.

Where a course is cancelled at any time after payment of fees, the student has the right to choose whether to accept a full refund or a place in another, similar course.

Where the ELC defaults by failing to provide the course, Macquarie University will calculate the amount to be refunded in accordance with the Education Services for Overseas Students (Calculation of Refund) Specification 2014. The ELC will refund any unspent pre-paid tuition fees within 14 days of being unable to provide the course. The ELC will also advise the Tuition Protection Service (TPS) of the ELC default. The TPS will contact the student and assist them in finding an alternative program or will assist them in securing a refund.

Where a student has a package offer with Macquarie University and meets the English language entry requirements of their original destination program early, a refund for any unused fees will be transferred to the student’s account at Macquarie University. Such refunds date from the day the student provides evidence of the revised English language level.

Where an enrolled student is granted permission to defer their studies, the fees from any remaining weeks of tuition may be held for a period of one (1) calendar year from the date of written application. The student or agent must notify the ELC in advance of the student’s intended return date. The student must use the remaining weeks in one continuous period of study. If the student chooses not to resume his/her enrolment within the allocated time, all fees will be forfeited.

Once a student has deferred their studies no refund will be granted if that student, subsequent to the date of deferral, reaches the English language entry requirement of Macquarie University program in which they originally enrolled.

If any refunds are to be made to another person who is not the student enrolled with the ELC, the name of the person is to be provided to the ELC prior to the time of entering into an agreement with the ELC so that the name of this person can be noted in the agreement.

A student may appeal in writing to the Pro Vice-Chancellor (International) in the event of a dispute over a fee refund or any other matter that cannot be settled through consultation with the ELC Director. Students may also access the ELC Complaints and Appeals Policy.

This policy, any written agreements between the ELC and the student, and the availability of complaints and appeals processes, does not remove the right of the student to take action under the Australian Consumer Law if the Australian Consumer Law applies.

ALL refunds will be paid less commission if commission has already been paid to an agent or institution. In the case where a refund has been paid the student will need to apply to the agent or institution for the commission refund.

The Pro Vice-Chancellor (International) and the ELC Director have absolute discretion to determine whether an application for a refund or transfer of fees will be approved.

5     PROCEDURE

To apply for a refund, a student who has not commenced their course must contact ELC Admissions elc.admissions@mq.edu.au

A student who has already started their course must contact the ELC Student Advisors elc.advisor@mq.edu.au.

Where the student has a package offer with Macquarie University the student will need to seek separate advice from those providers where any transfer or change in study plans may impact on any current Confirmation of Enrolment.

6     KEY RELATED DOCUMENTS

National Code Standard 3
ELC Terms and Conditions
ELC Complaints and Appeals Policy

7     NOTES

7.1

Contact Officer

MUIC-ELC Governance Manager

7.2

Implementation Officer

MUIC-ELC Governance Manager

7.3

Approval Authority / Authorities

Deputy Vice-Chancellor (Academic)

7.4

Date Approved

09/06/2018

7.5

Date of Commencement

04/06/2018

7.6

Date for Review

01/09/2019

7.7

Documents Superseded by this Policy

CME Refund and Transfer Policy (2010)

7.8

Amendment History

Nil

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