Core Business Hours

Core Business Hours

SUMMARY

The Core Business Hours Policy establishes the minimum levels of support to be provided for the safe operation of Macquarie University teaching, research, and support services and facilities. Further information is provided within Schedule 1 - Conditions of Use (Services and Facilities) and Appendix 1 - 2011 Listing of Specialist Teaching Locations.

POLICY

PurposeTo outline the minimum levels of support to be provided for the safe operation of Macquarie University teaching, research, and support services and facilities.

Overview

The University is a large and complex organisation. It provides a range of services through a range of facilities. The availability of these facilities and the range of services provided during the published opening hours will vary depending on the type of facility, the needs of students and staff, and the ability of the University to ensure it can meet associated health, safety and equity obligations, and its resource management and sustainability objectives.

DEFINITION
Resources: includes physical, financial and human resources.

Scope

This policy applies to all users of Macquarie University learning and teaching spaces, research, and support services and facilities. It covers all University property and that of its controlled entities.

Policy

The University will provide the basic services during its core business hours. The University will also determine the additional services for teaching, research and support services and facilities it will provide during some or all of the core business hours, having regard to its health, safety and equity obligations, and resources management and sustainability objectives.

The University will determine the conditions for access to its services and facilities.

Access to some services and facilities will be restricted to holders of a valid Macquarie University Campus Card. Students and staff will be required to show their card on request from a staff member.

All University buildings will:
  • allow fire egress through at least one door at all times
  • have at least one entrance that requires access via a Campus Card.

The University reserves the right to deny access to any or all of its services or facilities as it so determines.

CORE BUSINESS HOURS
The University defines its core business hours as:
7:00am – 10:00pm (weekdays)
8:00am – 6:00pm (weekends).

Core business hours operate only during the official Session 1, 2 and 3 teaching periods, including any associated examination periods.

Outside these sessions, the University reserves the right to:
  • reduce the availability of its services or facilities
  • reduce the level of support provided by its services or facilities, and/or
  • close access to the service or facility completely.

The University reserves the right to vary its core business hours and the services and facilities it provides at its absolute discretion.

Core business hours do not operate on public holidays or University concessional days. Therefore, there will be no teaching conducted on public holidays or University concessional days.

BASIC SERVICES
During core business hours (and in the case of the student information and referral hotline, outside those core business hours), the University will staff its facilities to provide agreed basic services.

The University defines basic services as:
  • the availability of a 24/7 student information and referral hotline – 1800 CARE MQ (1800 2273 67)
  • the availability of network connectivity (ie via Macquarie OneNet)
  • food and beverage being available somewhere on campus (note that the specific availability will vary and could be through a vending machine)
  • access to online study materials, library databases and administrative forms.
The University will work towards ensuring these basic services are always available during core business hours, however, there will be some circumstances where the services will not be available:
  • where services / facilities are withdrawn for maintenance
  • unexpected staff absence
  • unexplained failure of equipment/technology
  • event or act outside the control of the University (eg extreme weather conditions).

Administrative support will be provided during core business hours, but not all areas of support will be available during all core business hours. The University will work towards providing optimum levels of administrative support services, having regard to its health, safety and equity obligations, and resource management and sustainability objectives.

OPENING HOURS
Buildings
Macquarie University Property will open and close buildings according to the following timetable, but reserves the right to open and close buildings at different times if appropriate for any reason:

Time of YearTeaching Buildings*Administration and Research Buildings
Weekday during sessions 1, 2 and 3, including any associated examination period 7:00am – 10:00pm8:00am – 6:00pm
Weekdays outside session timesFor the duration of approved room bookings. 8:00am – 6:00pm
WeekendsFor the duration of approved room bookingsClosed
* Teaching buildings:
  • contain at least one Centrally Allocated Pool (CAP) classroom or theatre
  • are managed by Property.

Individual rooms within a building may be locked when the building is open.

Where a building is closed during the above hours, the Security Office will be responsible for allowing access to authorised persons or opening the building.

The published opening hours will determine the opening and closing times for all other buildings.

Outdoor Areas
Outdoor areas are available for bookings between 8:00am – 9:00pm.

Commercial Tenants (U@MQ)
All tenants will publish their opening hours on the Campus Life website.

SAFETY
The Campus Security Manager, Property, will work with faculty general managers, library staff and heads of offices to develop, implement and monitor the relevant campus security plan during core business hours.

The Deputy Vice-Chancellor (Provost) or the Deputy Vice-Chancellor (Students and Registrar) together with the Campus Security Manager, Property, will need to approve access to services or facilities outside core business hours. The approval will be conditional upon an approved security plan being developed, implemented and monitored.

EXCEPTIONS
In all cases, access to services or facilities will not be permitted after 2:00am on weekdays, or midnight on weekends, public holidays and University concessional days. Exceptions will only be permitted for staff and higher degree research (HDR) students who have prior written approval from the Executive Dean / Head of Office. This permission will need to indicate that approval has been granted to a specific staff member or HDR student to access an identified service or facility between 2:00am – 7.00am weekdays, and midnight and 8.00am on weekends, public holidays and University concessional days.

Approval is discretionary and will depend on the legitimate need of the staff member or HDR student. In all cases the University will only approve access if it is able to satisfy itself that safety can be maintained and that the University’s resource management and sustainability objectives are not compromised.

Non-HDR students will not be permitted access to services or facilities outside core business hours. The only exception will be the after hours study rooms, when open.

Where services or facilities are provided outside core business hours, the provision of the full range of basic services cannot be guaranteed.

EXTERNAL CLIENTS
Authorisation by Campus Life will be required for any events requested by external clients. The Event Manager will be responsible for development of the associated safety plan.        

CENTRAL REGISTER
The Deputy Vice-Chancellor (Students and Registrar) will:
  • maintain a central register detailing the availability of services and facilities outside core business hours
  • include details related to access conditions
  • communicate these details to students and staff on an annual basis.

REVIEW CYCLE
The Deputy Vice-Chancellor (Students and Registrar) will review the provision of its teaching, research and support services and facilities on an annual basis to ensure they continue to meet the needs of client base.

COMPLIANCE AND BREACHES
The University may commence applicable disciplinary procedures if a person to whom this policy applies breaches this policy (or any of its related procedures).

Policy Information

Contact OfficerDeputy Vice-Chancellor (Students and Registrar)
Date Approved15 November 2011
Approval AuthorityAcademic Senate
Date of Commencement1 January 2012
Amendment Historyn/a
Date for Next ReviewNovember 2014
Related Documents

Campus Safety Audit
Conditions of Use (Services and Facilities) Schedule (see tab above)
Facilities Hire Policy
Facilities Usage Policy
Health and Safety Policy
Resource Management Policy
Sustainability Policy

After Hours Study Rooms
CARE MQ (1800 2273 67)
Policies / Rules Superseded by this Policy

Nil

KeywordsHours, Core, Extended, Business, Service, Facilities

SCHEDULE 1 - Conditions of Use

CONDITIONS OF USE (SERVICES AND FACILITIES) SCHEDULE

Purpose

This Schedule specifies the conditions of use for Macquarie University teaching, research, and support services and facilities. For details regarding hours of operation, refer to the Core Business Hours Policy and the opening hours published on individual websites.
ScheduleSPACE / SERVICECONDITIONS OF USE
 Study spaces
C10A (Campus Hub)

Study spaces and seating are available throughout the building as follows:
Session 1 and Session 2 (including the associated examination periods)
Monday – Friday         7.30am - 8.00pm
Saturday                       8.00am - 3.00pm
Closed Sunday                       

All other times
Monday – Friday         7.30am - 5.00pm
Closed Saturdays and Sundays
Faculty study rooms (see Appendix 1)Faculty study spaces (generic rooms) will be open during core business hours.
Outside core business hours, only Higher Degree Research (HDR) and postgraduate students will be permitted to access the space.
All internal doors to study spaces will be fitted with an access control electronic system.
Faculty General Managers (FGMs) are responsible for ensuring access rights.
All study spaces are to be fitted with an emergency telephone which should be analogue to ensure a secure connection.
Laboratories (see Appendix 1)In addition to complying with the conditions of use for faculty study rooms (see above), users must:
  • adhere to appropriate Health and Safety requirements
  • operate a "Buddy" system after 6:00pm
  • not undertake any hazardous work in laboratories outside core business hours
  • note that some individual laboratories may close before the end of core business hours due to the nature of the work and associated risks
  • ensure all hazardous work of a physical, chemical or biological nature meets all Health and Safety requirements
  • access software remotely where offered to avoid the need to attend campus.
LibraryRefer to the opening hours and conditions of use published on the Library website.
 Support Services
Counselling and Disability Services
(Level 2, Lincoln Building C8A, North Ryde campus)
A 24/7 student information and referral hotline – 1800 CARE MQ (1800 2273 67) will be available.
During the teaching period of Sessions 1, 2 and 3, on campus support will be available from 8:00am – 6:00pm (weekdays only).
During the examination period for Sessions 1, 2 and 3 limited support will also be available on Saturdays.
Outside the periods, support will be available from 9:00am – 5:00pm weekdays.
Employee Assistance ProgramRefer to the Employee Assistance Program website.
Medical Services (Suite 305, Level 3, Macquarie University Clinic (Building F10A),
2 Technology Place)
During the teaching period of Sessions 1, 2 and 3, medical services will be available from 8:00am – 6:00pm (weekdays only).
No medical services will be available on weekends, public holidays or University concessional days.

Schedule Information

Contact OfficerDeputy Vice-Chancellor (Students and Registrar)
Date Approved15 November 2011
Approval AuthorityAcademic Senate
Date of Commencement15 November 2011
Amendment Historyn/a
Date for Next ReviewNovember 2014
KeywordsBusiness, Hours, Core, Extended, Services, Facilities
Policy AuthorisationCore Business Hours Policy (see tab above)

APPENDIX 1

APPENDIX 1 2011 LISTING OF SPECIALIST TEACHING LOCATIONS

BUILDINGDESCRIPTION 
W6B 157Computer Lab (PCs)Faculty of Arts
W6A 127Meeting roomFaculty of Arts
W6B 201Tutorial RoomFaculty of Arts
W6B 214W6B 214Faculty of Arts
W6B 218Tutorial RoomFaculty of Arts
W6B 222Tutorial RoomFaculty of Arts
W6B 225Computer LabFaculty of Arts
X5B 321Tutorial RoomFaculty of Arts
X5B 331MuseumFaculty of Arts
W6B 205Tutorial RoomFaculty of Arts
W6A 107Meeting RoomFaculty of Arts
W6A 209Tutorial RoomFaculty of Arts
W6A 104Language LabFaculty of Arts
W6B 207Tutorial RoomFaculty of Arts
Y3A 144Y3A 144 Recording studio.Faculty of Arts
Y3A 141Y3A 141 Recording StudioFaculty of Arts
Y3A 002Computer Lab (Macs)Faculty of Arts
Y3A 006Computer Lab (Macs)Faculty of Arts
Y3A 139Y3A 139 Computer Lab (Radio)Faculty of Arts
Y3A 142Y3A 142 Computer Lab (Music)Faculty of Arts
Y3A 223Computer Lab (Macs)Faculty of Arts
Y3A 189Y3A 189 Media StudioFaculty of Arts
Y3A 184Dance/Music StudioFaculty of Arts
Y3A 123Y3A 123 Ensemble RoomFaculty of Arts
Y3A 187Drama StudioFaculty of Arts
Y3A 228Meeting RoomFaculty of Arts
E4B 104  (PC*)Computer Lab (PCs)Faculty of Business and Economics
E4B 208  (PC)Computer Lab (PCs)Faculty of Business and Economics
E4A 323Tutorial RoomFaculty of Business and Economics
E4A 523Tutorial RoomFaculty of Business and Economics
E4A 623Tutorial RoomFaculty of Business and Economics
E4A 723Meeting RoomFaculty of Business and Economics
E4B 118  (PC)Computer Lab (PCs)Faculty of Business and Economics
E4B 214  (PC)Computer Lab (PCs)Faculty of Business and Economics
E4B 111  (PC)Computer Lab (PCs)Faculty of Business and Economics
E4B 308  (Special)Computer Lab (PCs)Faculty of Business and Economics
E4B 306  (PC PG)Computer Lab (PCs)Faculty of Business and Economics
E4B 102  (PC)Computer Lab (PCs)Faculty of Business and Economics
E4B 206  (PC PG*)Computer Lab (PCs)Faculty of Business and Economics
C3A 918Meeting RoomFaculty of Human Sciences
W6B 348W6B 348Faculty of Human Sciences
X5B 224Tutorial RoomFaculty of Human Sciences
W6B 301Tutorial RoomFaculty of Human Sciences
C3A 501Tutorial RoomFaculty of Human Sciences
C3B 601Meeting RoomFaculty of Human Sciences
C4A 234Tutorial / Computer Room (PCs)Faculty of Human Sciences
C4A 238Tutorial / Computer Room (PCs)Faculty of Human Sciences
C4A 245Tutorial RoomFaculty of Human Sciences
C4A 335Tutorial / Computer Room (Macs)Faculty of Human Sciences
C5A 210Tutorial / Computer Room (Macs)Faculty of Human Sciences
C5A 218Tutorial RoomFaculty of Human Sciences
C5A 222Tutorial RoomFaculty of Human Sciences
E7B 317Science LabFaculty of Human Sciences
F9A 164Computer LabFaculty of Human Sciences
W5C 331Translation LabFaculty of Human Sciences
W5C 332Translation LabFaculty of Human Sciences
W5C 333Translation LabFaculty of Human Sciences
W5C 221Tutorial RoomFaculty of Human Sciences
X5B 041Tutorial RoomFaculty of Human Sciences
X5B 045Tutorial RoomFaculty of Human Sciences
X5B 145Drama and MovementFaculty of Human Sciences
X5B 284Art RoomFaculty of Human Sciences
X5B 292Music RoomFaculty of Human Sciences
C5A 536Meeting RoomFaculty of Human Sciences
F9A 166Tutorial RoomFaculty of Human Sciences
X5B 251Tutorial RoomFaculty of Human Sciences
C5A 201Tutorial RoomFaculty of Human Sciences
C5A 204Computer Room (Macs)Faculty of Human Sciences
C5A 565Tutorial / Computer Room (Macs)Faculty of Human Sciences
E7B 146E7B 146 (Computer Lab Tran)Faculty of Human Sciences
F10 LABF10 LAB in the ASAM Clinic BuildingFaculty of Science
E8A 130Science LabFaculty of Science
E8A 160Science LabFaculty of Science
E8C 134Computer LabFaculty of Science
E7A 123Science EPS LocationFaculty of Science
F9C 003Chiropractic RoomFaculty of Science
F9C 001Chiropractic RoomFaculty of Science
F9C 002Chiropractic RoomFaculty of Science
W19A 104W19A 104Faculty of Science
E5A 132Tutorial RoomFaculty of Science
E8B 110Science MuseumFaculty of Science
E5A 143Tutorial RoomFaculty of Science
E5A 152Tutorial / Computer Room (PCs)Faculty of Science
E6E 001Computer Lab (PCs)Faculty of Science
E6E 002Computer Lab (PCs)Faculty of Science
E6A 110Computer Lab (PCs)Faculty of Science
E6A 114Computer Lab (Unix)Faculty of Science
E6A 119Computer Lab (PCs)Faculty of Science
E6A 123Computer Lab (PCs)Faculty of Science
E6A 127Computer Lab (PCs)Faculty of Science
E6A 219Engineering LabFaculty of Science
E6A 265Engineering LabFaculty of Science
E6A 261Engineering LabFaculty of Science
E7B 114Physics LabFaculty of Science
E7B 209Computer Lab (PCs)Faculty of Science
E7B 213-7Physics LabFaculty of Science
E7B 245Optics LabFaculty of Science
E7B 248Optics LabFaculty of Science
E7B 254Physics LabFaculty of Science
E7B 308Science LabFaculty of Science
E7B 354Science LabFaculty of Science
E8A 120Science LabFaculty of Science
E8A 150Science LabFaculty of Science
E8C 106Science LabFaculty of Science
E8C 108Science LabFaculty of Science
E8C 110Science LabFaculty of Science
F7B 102Science LabFaculty of Science
F7B 105Science LabFaculty of Science
F7B 110Science LabFaculty of Science
E7A 829Meeting RoomFaculty of Science
E6A 112Computer Lab (PCs)Faculty of Science
E6A 121Computer Lab (PCs)Faculty of Science
E5A 046Science LabFaculty of Science
E8A 341Tutorial / Computer Room (PCs)Faculty of Science
E7A SKRADScience - Radiology LabFaculty of Science
E8A 360ATutorial RoomFaculty of Science
F9A 151Tutorial RoomFaculty of Science
E7A 110X-Ray LabFaculty of Science
E5A 310Chiropractic LabFaculty of Science
E5A 320Chiropractic LabFaculty of Science
E5A 340Chiropractic LabFaculty of Science
E5A 350Chiropractic LabFaculty of Science
W19F 103W19F 103Faculty of Science
F5A 428GlasshouseFaculty of Science
E8A 084E8A 084 Computer LabFaculty of Science
E8A 188Tutorial RoomFaculty of Science
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