New staff essentials

New staff essentials

Get to know our values, people, systems and processes in your first few weeks.

OneID and OneHelp

OneID is your unique staff number. You will access most university systems including iLearn, iPrint, OneHelp HR Online and wi-fi using your OneID and password. You will be given your OneID on your first day and you can change your password online anytime.

OneHelp is an online self-service ticketing system to log and monitor IT and non-IT related requests. These videos will show you more about OneHelp and how to log a ticket. If you are a supervisor, you may also need to approve or reject OneHelp tickets.

Teaching support for Academic staff

Macquarie University is committed to the highest standards in learning and teaching through innovative, scholarly and transformative experiences for our students. Our Learning and Teaching Strategic Framework: 2020-2024 titled Enhancing student learning to maximise future success places students and their success at its centre. The vision is for our students to learn and develop themselves to become civic-minded citizens who will be prepared for the future world of work.

Subscribe to Teche, our Learning and Teaching blog, for learning and teaching news, practice tips, stories, professional learning and teaching events.

The Learning Innovation Hub works in partnership with faculty-based Learning and Teaching teams who support teaching staff to innovate and enhance approaches to learning. They provide information and support on curriculum and assessment, your teaching role, workshops and programs, learning technologies and teaching and curriculum evaluation. Further information can be found on the TEACH website.

Research support for Academic Staff

Macquarie University encourages research excellence through a variety of activities, including study programs, grants, research partnerships and research centres.

The Research Office supports staff to develop their research by providing information and guidance on matters such as  funding and research management, HDR supervision and research committees including the animal ethics committee, human ethics committee, biosafety committee and Higher Degree Research committee.

The Office of Commercialisation and Innovation provide intellectual property and commercialisation advice, supporting staff to turn innovative research into tangible solutions.

Create your researcher profile

If you are researching at Macquarie, you will want to set up your Researcher Profile. You can search and view the profiles of all researchers at Macquarie University here.

To create your own Researcher Profile, follow the steps outlined in the New Starters Guide to the Pure Research Management System (RMS). Your access to Pure will be in effect two weeks before your start date at Macquarie University.

The Pure Research Management System is also the system through which you will record and manage your research publications, applications and awards. View more information on Pure RMS and other research systems and support at the Research Hub. For easy-to-use support tools and FAQs, go to the Research Hub Wiki.

Create or update your ORCiD and Scopus Profile

An ORCID (Open Researcher and Contribution ID) provides a persistent digital identifier that distinguishes you from every other researcher and, through integration in key research workflows such as manuscript and grant submission, supports automated linkages between you and your professional activities ensuring that your work is recognized. It distinguishes you from every other researcher with a similar name, ensures all of your publications are permanently attributed to you, and it makes it easier for others (such as grant funders or other researchers) to find your research output. Learn more about ORCiD here.

If you don’t already have an ORCiDregister for one here. Be sure to complete your personal information and record your institution as Macquarie University. If you already have an ORCiD, please login and update your institution to Macquarie University. Next, login to Scpous and click “Add to ORCiD” to link your Scopus profile to your ORCiD. This video will show you how.

Pay and personal details

Salaries are paid fortnightly. You can view pay slips and payment summaries, manage your leave bookings, and change your personal and banking details via HR Online. Use your OneID to login.

HR Online is also where you record and update your emergency contact details. It is important we can contact someone close to you in the event of an emergency, so please keep this information updated regularly.

Casual timesheets

Casual academic staff can claim payment by submitting timesheets via HR Online.

Casual professional staff can submit timesheets via TimeFiler. View more information on pay rates and casual timesheets.

Staff benefits

As a Macquarie staff member you have access to a wide range of staff benefits such as flexible working options, development support, free access to online news publications and discounts on health insurance.

Email, Office365 and wi-fi

Email and calendars at Macquarie University are powered by Outlook via Office 365. Outlook is web-based and can be accessed via Use your Macquarie email address and OneID password to sign in.

The University uses a standard email signature format for all staff. You should set this up in your first few days, and can read the instructions and access the template via the Wiki for Windows and Macs using your OneID.

Through Office365, you'll also be able to access Microsoft Office applications including Word, Excel, OneDrive, OneNote and Powerpoint. If you need assistance on any Office365 applications, start with the user guides. There are also some courses available on LinkedIn Learning.

Macquarie OneNet wi-fi is the easiest and most convenient way to connect wirelessly to our campus network and the internet with a set-and-forget personal connection. You can connect to OneNet wi-fi with your OneID.

Campus card, access and getting around

You will use your campus card for building access, library borrowing, printing and photocopying services.

If you did not get a campus card during your induction, visit Student Connect to have your photo taken on site and a campus card made while you wait. You will need to bring official photo identification with you so we can verify your identity. A driver licence, passport or proof of age card are acceptable forms of identification.

Campus location maps will help you find your way around the campus. The map shows pedestrian and road access points onto the campus, building and facility names, and services like public transport, parking and food.

Emergencies on campus

For emergencies on campus call 02 9850 9999 or x9999. Register to receive text message alerts of any emergencies on campus. For more information on emergency management at Macquarie University see Emergencies.

Policies, procedures and glossary

Policy Central is the single source for all approved University policy documents. Documents on Policy Central take precedence over policy documents on any other University website.

New staff are encouraged to familiarise themselves with the:

The online glossary lists the key acronyms, abbreviations, terminology and definitions. This can help you understand the language of the University.

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