Survey results

Survey results

The survey results show us that we have strengths which we can build on and areas that we need to develop. These results will inform the each faculty and office in developing their own action plan to ensure positive change and progress.

We achieved our highest response rate ever with the 2016 'Your Say' Survey, with 85% of Macquarie University staff responding to the survey. You can find the response rates for each office and faculty below.

A high level summary of the results and the detailed results are available below. For help on interpreting the results, see 'How to interpret the results'.

Response rates: University, faculties & offices

Faculty / Office

Final Place*

FTE Response Rate

Casual Response Rate

Macquarie Group including entities

 

85%

22%

Vice-Chancellor

1

100%

n/a

Deputy Vice-Chancellor Student and Registrar

2

96%

38%

Campus Life

3

94%

27%

Deputy Vice-Chancellor (Corporate Engagement & Advancement)

4

91%

43%

Deputy Vice-Chancellor (Research)

5

87%

38%

Faculty of Business and Economics

6

83%

32%

Faculty of Human Sciences

7

82%

24%

Access Macquarie

8

79%

8%

Chief Operating Officer

9

75%

33%

Faculty of Medicine and Health Sciences

10

74%

43%

Faculty of Arts

11

68%

16%

Deputy Vice-Chancellor (Academic)

12

66%

11%

MGSM

13

63%

6%

Faculty of Science and Engineering

14

57%

14%

*As at Monday, 29 August 2016

How to interpret the survey results

2016 performance: (first column of results)

The 2016 results show the percentage of people who responded favourably to the survey questions as follows:

  • Highly favourable - 80% or more people responded, “tend to agree” or “strongly agree” (green)
  • Moderately favourable – between 50%-80% of people responded, “tend to agree’ or “strongly agree” (yellow)
  • Low – less than 50% of people responded, “tend to agree’ or “strongly agree” (red)

Benchmark comparisons (second and third column of results)

These results show:

  • the results of the same question from the 2013 'Your Say' staff survey
  • the average result of a group of other universities to the same question

The red, green and yellow colours indicate whether the results for each question are:

  • High - 10% or more above the benchmark comparison (green)
  • Moderate - less than 10% difference (higher or lower) than the benchmark comparison (yellow)
  • Low - 10% or more below the benchmark comparison (red)

2016 % Favourable

2013 % Difference

Industry % Difference

High ≥80% ≥+10% ≥+10%
Moderate 50<80% ± 10% ± 10%
Low <50% ≤-10% ≤-10%

Note that for category scores, the % Diff is only reported when at least half of the questions are benchmarkable, and is the average of the % Diffs across all benchmarkable questions in that category.

Survey results for Macquarie University

This result shows how the organisation has performed in terms of two survey outcome measures i.e. the Passion/Engagement index (which is the average of three survey category scores i.e. organisation commitment, job satisfaction and intention to stay) and the Progress index (which is the average score of three categories i.e. organisation performance, change and innovation, and service quality).

% NA

2016 % Favourable

2013 % Difference

Industry % Difference

PASSION / ENGAGEMENT9%78%+5%+1%
- Organisational commitment8%82%+6%+1%
- Job satisfaction8%79%+5%0%
- Intention to stay12%72%+3%+1%
     
PROGRESS14%66%+15%+4%
- Organisational performance16%70%+13%+5%
- Change and innovation17%44%+16%+3%
- Service quality11%84% 

Detailed results for Macquarie University

% NA

2016 % Favourable

2013 % Difference

Industry % Difference

PURPOSE Organisational direction 3% 70%   +3%
  Results focus 0% 78%   +3%
  Mission and values 2% 83%   +1%
  Ethics 2% 82% +7% +7%
  Role clarity 0% 90% +3% +2%
  Diversity and inclusion 3% 79% +6% +5%
PROPERTY Resources 0% 65% +6% +2%
  Processes 1% 43%   -4%
  Technology 1% 51%   -5%
  Safety 2% 80% +1% +6%
  Facilities 7% 66%   +4%
PARTICIPATION Organisational leadership 13% 54% 13% +8%
  Senior management 5% 66% +17%  
  My manager/supervisor 3% 81% +7% +5%
  Communication and cooperation 6% 55% +12%  
  Recruitment and selection 11% 53%   +1%
  Learning and development 7% 58% +10% +2%
  Participation and involvement 5% 67% +6% +14%
  Recognition 7% 59% +8%  
  Remuneration and benefits 7% 67% -2% -3%
  Performance appraisal 11% 68% +1% +6%
  Career opportunities 11% 42% +4% 0%
PEACE Workload 7% 44% +4% +1%
  Wellness 7% 57% +4% -1%
  Work/life balance 10% 72% +8% 0%
PEOPLE Teamwork 7% 85% 0% -1%
UNIVERSITY Research 64% 70% +7% +5%
  Teaching 69% 70% +3% +4%
  Community engagement 67% 62%   +5%
  Industry engagement 70% 56%   -1%

Our strengths

Areas where staff have rated the University highly include mission and values, ethics, role clarity, safety, line management and teamwork.

Most favourable areas

These are the 5 questions with the highest proportion of staff rating “tend to agree” and “strongly agree”.

Category

Question

2016 % Favourable

2013 % Difference

Industry % Difference

Role clarityI understand how my job contributes to the overall success of my department91%  
Diversity and InclusionIn Macquarie University, sex-based discrimination is not tolerated91%+5%+2%
Diversity and InclusionMy immediate supervisor/manager genuinely supports equality between women and men.90% +3%
Role clarityI understand my goals and objectives and what is required of me in my job.89%+5%+3%
Role clarityI understand how my job contributes to the overall success of Macquarie University.89%+1%+1%

Most improved areas

These 5 questions relate to the largest increase staff rating “tend to agree” and “strongly agree” since 2013.

Category

Question

2016 % Favourable

2013 % Difference

Industry % Difference

Organisation performanceThe goals and objectives of Macquarie University are being reached61%+19%+3%
Change and innovationMacquarie University is good at learning from its mistakes and successes36%+17%+1%
Senior managementThe senior management in my faculty/office/entity take action to address problems and issues66%+17% 
Change and innovationChange is handled well in Macquarie University34%+17%+1%
Communication and cooperationI get enough information about what is happening in Macquarie University65%+16%

Best areas compared to industry

These 5 questions indicate where the university most exceeds the industry average when benchmarked against other universities.

Category

Question

2016 % Favourable

2013 % Difference

Industry % Difference

Service qualityCustomers and satisfied with our products and/or services82% +18%
Participation and involvementI am encouraged to give feedback about things that concern me75%+5%+15%
Participation and involvementI am consulted before decisions that impact on me and my work are made56%+7%+14%
Diversity and inclusionIn my experience, staff within Macquarie University are given equal employment opportunities73%+9%+13%
TeachingI am given enough support to evaluate my teaching effectively67%+4%+11%

Our development areas

Areas where staff have rated the University poorly include change and innovation, processes, career opportunities and workload.

Least favourable areas

These are the 5 questions with the lowest proportion of staff rating “tend to agree” and “strongly agree”.

Category

Question

2016 % Favourable

2013 % Difference

Industry % Difference

ProcessesOur processes and procedures are efficient and well-designed31%-18%-7%
Change and innovationChange is handled well in Macquarie University34%+17%+1%
Career opportunitiesEnough time and effort is spent on career planning35%+4%-1%
Change and innovationMacquarie University is good at learning from its mistakes and successes36%+17%+1%
Communication and cooperationKnowledge and information are shared amongst different areas of Macquarie University40%+7%+7%

Least improved areas

These 5 questions relate to the largest decrease staff rating “tend to agree” and “strongly agree” since 2013.

Category

Question

2016 % Favourable

2013 % Difference

Industry % Difference

ProcessesOur processes and procedures are efficient and well-designed*31%-18%-7%
Remuneration and benefitsI am satisfied with the benefits I receive*68%-11%-10%
Performance appraisalI have received formal feedback on my work performance in the last 12 months63%-6% 
TeachingI am encouraged to evaluate my teaching81%-2%+7%
TeamworkMy colleagues give me help and support85%-1%-1%

* Question wording differs slightly from wording in the 2013 survey. Please interpret the change in score with caution.

Weakest areas compared to industry

These 5 questions indicate where the University performs least favourably compared to the industry average when benchmarked against other universities.

Category

Question

2016 % Favourable

2013 % Difference

Industry % Difference

Remuneration and benefitsI am satisfied with the benefits I receive*68%-11%-10%
ProcessesOur processes and procedures are efficient and well-designed*31%-18%-7%
TechnologyThe technology used in Macquarie University is kept up-to-date48% -6%
Industry engagementI am given enough support to enable me to engage with industry40% -6%
ProcessesIn Macquarie University, there are clear processes and procedures for how work is to be done52% 6%

* Question wording differs slightly from wording in the 2013 survey. Please interpret the change in score with caution.

Need more help?

Please contact the Your Say Project Team at yoursay@mq.edu.au, your Survey Champion, or your HR Representative.

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