Supporting students

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New students: getting started, enrolment, orientation

Everything new students need to know about getting started at Macquarie University, from completing enrolment and obtaining a student ID card to attending orientation.

  • Step by step instructions on how to accept an offer and enrol
  • Getting started helps students to navigate support systems, obtain a student ID card and access their eStudent (the student administration system)
  • International student help for pre-arrival, on arrival and post arrival; plus, support while on-campus
  • Orientation Week information and mentor and buddy support
  • iLearn quick guides for students
  • How to refer students: New students with questions about getting started at Macquarie should refer to the above information or submit a question via AskMQ

Student academic advising information

Unit Convenors and Course Directors needing to provide academic advice to students will find the information available in the MyAcdemic platform useful. Look up course and unit enrolment information or download a student academic transcript.

Key student support services

The fast track links below will assist students with their most common enquiries. Students can be directed to:

  • Ask and find answers to their questions about study and enrolment through AskMQ
  • Seek general advice about administration services and processes through Student Connect
  • Contact the Student Wellbeing team to assist them on campus and online via wellbeing support online or by downloading the wellbeing app.
  • Apply for financial support
  • Get help from the IT Service Desk when experiencing difficulties with IT
  • Contact Learning Skills to develop their academic literacies (reading, writing, listening, presenting and academic integrity), academic skills (thinking critically, developing arguments, referencing, notetaking) and assignment writing. Learning Skills also works with students on academic caution or conditional enrolment.
  • Attend a Learning Skills workshop
  • Connect with a WriteWISE peer writing leader to discuss assignment writing or get feedback on a draft assignment
  • Access the StudyWISE iLearn unit for resources on researching and writing assignments
  • Access 24/7 online study help from Studiosity
  • Contact the Numeracy Centre to access support services for maths and numeracy-based units.
  • Contact the Library to get help, to  find information, and to access the collection using MultiSearch
  • Attend student-led PAL/PASS online for weekly study sessions and workshops to help with  understanding unit content and developing study skills
  • Receive academic faculty advice and guidance about unit or course content, course progression and academic standing. For faculty matters, students should contact the relevant faculty student centre

Study skills

The StudyWISE iLearn unit is a useful starting point for students to familiarise themselves with:

  • Strategies for getting ready to learn at university (including working in groups and academic integrity)
  • Key skills for academic success (read, think, argue and write)
  • Steps in the assignment process (search, plan, write and reference)
  • Types of assessment at Macquarie University
  • Resources for refreshing English language and grammar
  • The Macquarie Law School legal referencing module.

Counselling, wellbeing and accessibility

The Counselling and wellbeing service supports students to help them succeed, both academically and personally.

Find information about medical services, counselling services, accessibility, welfare, student advocacy, careers and employment, religious services, diversity and inclusion.

To seek immediate help:

  • Telephone 02 9850 7497 or email;
  • Or dial 1800 CARE MQ (1800 2273 67) anytime, any day, to get helpful information when it’s most needed.
  • Accessibility Services provides support for students, and carers of students, with a disability or health condition. ·
  • Students can register as soon as they have their MQ OneID to receive appropriate assistance and support to prepare for university.

Careers and employability

Macquarie's approach to employability is broad spectrum and supports students through both embedded curricular and extracurricular opportunities and activities.

The Career and Employment Service can assist you with finding work while you study and starting a successful career after graduation. Services that we provide include:

  • Rotating workshops on career-related skills including resume writing, interviewing, LinkedIn profiles, and other topics given by careers advisors and employer partners
  • Tiered service model where students can access a range of  online resources and if needed – tailored advice to their situation
  • Professional panel discussions, career fairs, and other networking activities for students to explore potential careers
  • Desktop and mobile app filled with video tutorials and other resources such as industry reports, mock interview simulators, and automated resume checks
  • Bespoke career enrichment programs such as the Professional Development Program, Career Accelerator Program, and case study competitions
  • Student Employment Service to help students find paid employment on and off campus

The Student Employment team are here to help by:

  • Connecting students with job opportunities on and off campus
  • Preparing students for the application and interview process
  • Supporting students with feedback and reflections on their experiences

For more information, visit the careers and job opportunities webpage, or students can contact the Student Employment Service on email via and the Careers Service via

Students can enhance employability through building skills in collaboration, communication, problem solving and teamwork. There are many ways that students can enhance their employability skills, such as:

International student support

We have dedicated support services and programs to help our international students become a part of our Macquarie University community. All the services are free to Macquarie's international students and designed to help our students succeed.

Aboriginal and Torres Strait Islander student support

Walanga Muru provides support services to Aboriginal and Torres Strait Islander students, including academic advice, enrolment support, tailored inductions, early entry pathways, tutoring and scholarship support and early entry pathways.

Contact Walanga Muru on (02) 9850 4209 or

Connecting to the Macquarie community

Students who are socially engaged are likely to perform better academically. There are several ways that students can connect and engage with students:

Graduation and alumni

For most students, graduation signifies the ultimate academic and personal achievement: the acquisition of a globally recognised qualification.

Relationships with Macquarie don’t stop at graduation, however, and the Alumni Relations team ensure longevity of benefits for Macquarie graduates through programming (access to courses, services and facilities) and networking (events, careers, mentoring) opportunities.

Contact the Student Engagement team via

Direct students to Student Connect with any administration enquiries.

Visit TECHE, the learning and teaching blog of Macquarie University.

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