IT Service Desk
The IT Service Desk can assist staff with issues ranging from network access to computer problems.
|Online||Log a ticket any time using OneHelp|
|Email us at firstname.lastname@example.org|
|Phone||Direct: +61 2 9850 HELP (4357)|
Australian toll-free: 1 800 MQ HELP (1800 67 4357)
|On campus||Come and visit the IT Service Desk located on the ground floor at 17 Wally’s Walk (C5C), Room 244|
Monday – Friday 8am-8pm
Saturday – Sunday 10am-6pm
Open 10am - 6pm
Closed on the dates listed below:
Christmas and New Year 22 December 2018 - 1 January 2019 (Inclusive)
Good Friday 19 April 2019
Easter Sunday 21 April 2019
Macquarie OneHelp is the University wide online request system.
With OneHelp you can use the web to log issues and requests, and then monitor them to completion through automatic email notification and status updates.
OneHelp triages and tracks queries, directing them to the correct department – whether it is the IT service desk, the operations team, an academic department, library or financial services.
OneID enables staff to access multiple online systems via one identity and password.
Sponsor.OneID is used to create aOneID for someone who is not an employee or student at MQ University; eg a visitor, consultant, contractor, etc.
Note: Please seek approval from your head of department before commencing the Sponsor OneID process.
A real-time view of live operational status of MQ IT systems and services.
Multi-channel emergency broadcast system that lets you know if an emergency takes place on campus, giving you advice on what measures to take to stay safe. Sign up now.
My Password allows you to manage accounts, change your password, upload your photo, register for Eduroam + more!