IT Service Desk

IT Service Desk

The IT Service Desk can assist staff with issues ranging from network access to computer problems.


Online Log a ticket any time using OneHelp
Email Email us at
Phone Direct: +61 2 9850 HELP (4357)
Australian toll-free: 1 800 MQ HELP (1800 67 4357)
On campus Come and visit the IT Service Desk located on the ground floor at 17 Wally’s Walk (C5C), Room 244       


Monday – Friday                                     8am-8pm

Saturday – Sunday                                 10am-6pm

Public holidays

Open 10am - 6pm

Closed on the dates listed below:

Christmas and New Year 22 December 2018 - 1 January 2019 (Inclusive)

Good Friday                                            19 April 2019

Easter Sunday                                        21 April 2019


Macquarie OneHelp is the University wide online request system.

With OneHelp you can use the web to log issues and requests, and then monitor them to completion through automatic email notification and status updates.

OneHelp triages and tracks queries, directing them to the correct department – whether it is the IT service desk, the operations team, an academic department, library or financial services.


OneID enables staff to access multiple online systems via one identity and password.

Request a OneID



Sponsor.OneID is used to create aOneID for someone who is not an employee or student at MQ University; eg a visitor, consultant, contractor, etc.

Note: Please seek approval from your head of department before commencing the Sponsor OneID process.

Request a Sponsor.OneID

Sponsor.OneID FAQs

IT Status

A real-time view of live operational status of MQ IT systems and services.


Multi-channel emergency broadcast system that lets you know if an emergency takes place on campus, giving you advice on what measures to take to stay safe. Sign up now.

Account administration

My Password allows you to manage accounts, change your password, upload your photo, register for Eduroam + more!

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