IT Service Desk

IT Service Desk

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Welcome back on campus!

Service Desk is open and we are here to help! However, we need everyone's effort to keep us all safe and protect vulnerable people on campus. Please try to keep your physical social distancing while you are waiting to be served.

For information regarding the University's response to COVID-19, please navigate to our dedicated Coronavirus FAQs .

Please also continue to check the NSW COVID-19 website for the latest information.

Stay Notified

IT Status

A real-time view of live operational status of MQ IT systems and services. View the status below and subscribe to receive updates.



Multi-channel emergency broadcast system that alerts you of an emergency on campus, giving you advice on what measures to take to stay safe.




Direct: +61 2 9850 HELP (4357)
Australian toll-free: 1 800 MQ HELP (1800 67 4357)



Come and visit the IT Service Desk located on the ground floor at 17 Wally’s Walk (C5C), Room 244


Macquarie OneHelp is university-wide online request system that allows users to log issues and requests and ask our staff for help

Opening Hours

Monday to Friday: 8am - 6pm
Saturday to Sunday: 10am - 6pm

Public Holidays

Open on public holidays from 10am to 6pm

Closed on the dates listed below

Christmas and New Year: 6 pm 23 December 2020 - 3 January 2021 (Inclusive)
Australia Day:  Tuesday 26 January
Good Friday:  Friday 10 April
Easter Sunday:  Sunday 4 April
Anzac  Day:  Sunday 25 April

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