IT Service Desk
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Adapting to COVID-19
We are going online
Phone support available weekdays from 8am - 8pm, and on the weekends from 10am - 6pm.
You can also submit a OneHelp ticket and we will respond within 24 hours.
For information regarding the University's response to COVID-19, please navigate to our dedicated Coronavirus FAQs .OneHelp
Get Help With
A real-time view of live operational status of MQ IT systems and services. View the status below and subscribe to receive updates.Statuspage
Direct: +61 2 9850 HELP (4357)
Australian toll-free: 1 800 MQ HELP (1800 67 4357)
Come and visit the IT Service Desk located on the ground floor at 17 Wally’s Walk (C5C), Room 244
Macquarie OneHelp is university-wide online request system that allows users to log issues and requests and ask our staff for helpOneHelp
Monday to Friday: 8am - 8pm
Saturday to Sunday: 10am - 6pm
Open on public holidays from 10am to 6pm
Closed on the dates listed below
Christmas and New Year: 3 pm 24 December 2020 - 1 January (Inclusive)
Good Friday: 10 April 2020
Easter Sunday: 12 April 2020