IT Service Desk

IT Service Desk

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Change of supporting hours

From 30th November, 2020, IT Service Desk face to face and phone support will be available between 8:30 am - 5:30 pm Monday to Friday.

We will continue to provide phone support on Saturday and Sunday between 10am - 6pm.

Our OneHelp system will be available 24/7 should you wish to log a request or incident. We are committed to provide an initial response within the next business day.

Stay Notified

IT Status

A real-time view of live operational status of MQ IT systems and services. View the status below and subscribe to receive updates.



Multi-channel emergency broadcast system that alerts you of an emergency on campus, giving you advice on what measures to take to stay safe.




Direct: +61 2 9850 HELP (4357)
Australian toll-free: 1 800 MQ HELP (1800 67 4357)



Come and visit the IT Service Desk located on the ground floor at 17 Wally’s Walk (C5C), Room 244


Macquarie OneHelp is university-wide online request system that allows users to log issues and requests and ask our staff for help

Opening Hours

Monday to Friday: 8am - 8pm
Saturday to Sunday: 10am - 6pm

Public Holidays

Open on public holidays from 10am to 6pm

Closed on the dates listed below

Christmas and New Year: 3 pm 24 December 2020 - 1 January (Inclusive)
Good Friday:  Friday 10 April
Easter Sunday:  Sunday 12 April
Anzac  Day:  Saturday 25 April

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