IT Service Desk

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IT Service Desk

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Come see us at 17 Wally's walk Room 244

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We are back on campus from Monday 18 October 2021!

IT Service Desk will provide face to face IT support to fully vaccinated staff and students by appointment only.

Appointments will be available between 9am - 4pm Monday to Friday. Phone and OneHelp support remain between 8am - 8pm Monday to Friday and 10am - 6pm on weekends.

Vaccination certificate must be presented  upon arrival before entering into our office for your appointment.

Our staff will try our best to assist you in a COVID safe way and we appreciate your cooperation.

For information regarding the University's response to COVID-19, please navigate to our dedicated Coronavirus FAQs . Please also continue to check the NSW COVID-19 website for the latest information.

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Schedule an appointment

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Log a OneHelp Request

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FAQ and Whats New

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IT Status

A real-time view of live operational status of MQ IT systems and services. View the status below and subscribe to receive updates.

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Alerts

Multi-channel emergency broadcast system that alerts you of an emergency on campus, giving you advice on what measures to take to stay safe.

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Contact

PHONE

Direct: +61 2 9850 HELP (4357)
Australian toll-free: 1 800 MQ HELP (1800 67 4357)

EMAIL

help@mq.edu.au

ON CAMPUS

Come and visit the IT Service Desk located on the ground floor at 17 Wally’s Walk (C5C), Room 244

ONEHELP

Macquarie OneHelp is university-wide online request system that allows users to log issues and requests and ask our staff for help

OneHelp
Opening Hours

Monday to Friday: 8am - 6pm
Saturday to Sunday: 10am - 6pm

Public Holidays

Open on public holidays from 10am to 6pm

Closed on the dates listed below

Christmas and New Year: 6 pm 23 December 2020 - 3 January 2021 (Inclusive)
Australia Day:  Tuesday 26 January
Good Friday:  Friday 10 April
Easter Sunday:  Sunday 4 April
Anzac  Day:  Sunday 25 April

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