Our systems and services keep us connected and working every day, often across a huge range of applications and needs. Our technology specialists can provide and support the hardware, software and tech items you need as well as look after your printing, network and storage requirements.

Our support services are integrated into a single OneHelp system to make it easier for you to get all the help you need.

  • IT service desk

    The IT service desk can assist staff with issues ranging from network access to computer problems.

  • Remote working

    MQ Information Technology (MQ IT) can support staff with remote working arrangements.

  • Networks

    Macquarie University's OneNet hosts a variety of networks including Wi-Fi, Wired, VPN and Eduroam that allow staff and students to stay connected.

  • Email

    Office 365 is Macquarie University's email and calendaring (Outlook) system for staff.

  • Phones

    Find desktop handset user guides and the latest data and call rate plans for your University supplied communication devices.

  • Audiovisual

    There are several types of AV technology used in lecture theatres, classrooms and meeting rooms at Macquarie University.

  • Online resources

    Macquarie University provides staff with a range of online resources and support systems for faculties and departments.

  • Hardware

    Questions or issues related to computer hardware can be resolved via OneHelp.

  • Data storage

    Data storage options for Macquarie University staff including science IT storage and NeCTAR Research Cloud.

  • Print

    Macquarie provides several printing options for staff from their workstation

  • Service Catalogue

    IT systems and services catalogue.

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