Staples

Staples

What can you order from Staples

The following office supplies can be ordered from Staples:

  • Coffee and catering supplies
  • Educational supplies
  • General office products
  • Janitorial products
  • Office filing and storage
  • Office machine and electronics
  • Office paper products
  • Office stationery products
  • Office technology products
  • Packaging
  • Stamps
  • Writing Instruments

Who can order from Staples 

All orders for Staples are placed online via NetXpress.

Only nominated staff can order from Staples. Please refer here for a list of staff in your Faculty or Department that can order from Staples.

How to place an order

a. User Login

  1. Go to netxpress.biz
  2. Select Australia
  3. Enter your username and password
  4. Click login

b. Welcome Page

The Welcome Page gives you access to the following features:

  • Search
  • Shop by Category
  • Orders - create new orders, back orders and order history
  • My lists
  • Your top ordered products
  • My NetXpress (your personal settings)
  • Support

c. Finding the products you want

There are several ways to search for what you need

Shop by category

Shop by product category from the Welcome Page or use the 

Search Products

You can search by the product code, product type, product description or brand name. Type Ahead search will make suggestions as you type.

Your top ordered products

Products that you regularly order are shown on your Welcome Page or Current Order screen to make it easy and convenient to add.

e. View product information

Once you have found the product you are after click on the product to view detailed information including:

  • larger images
  • detailed specifications and descriptions
  • pack sizes
  • live stock availability from our local distribution centre (Erskine Park, NSW)
  • other products in the range and similar products
  • specific pricing (GST inclusive) relating to our contract

f. Adding products to your order

There are many ways you can add products to your order

Search results, product information and shop by category

Click on check availability to confirm a product is in stock, select how many units you want to buy and click add to order.

Your top ordered products

Products that you regularly order are shown on your Welcome Page and Current Order screen to make it easy and convenient to add

My lists

My lists allow you to add your favourite items to a generic or customer specific list. This feature allows the quick and easy storage and purchasing of your favourite items.

Order history

Easily add previously ordered products to a brand new order

g. Viewing and finalising your order

Click on view order to update, delete or complete your order. You can adjust quantities, remove products or continue shopping.

To finalise your order, simply click on complete order to go to the complete order page. Check your details including delivery address and nominate an approver (if you have more than one to select from).

Then simply click continue to confirm and submit your order. Your order will then go to your approver to be approved before being processed by Staples.

Note: adding comments in the comments section will delay the processing of your order.

How to approve an order

The approver will receive an email notification that an order has been submitted and is ready for approval. The approver can either: approve, view or reject the order.

To approve an order - select the approve link and the order will be approved
To view an order - select the view link and you will then need to login using your username and password
To reject an order - select the reject link. You will need to confirm the reason as to why the order is being rejected.

How to return an order 

1. To return a product to Staples, please navigate to the order you placed via Orders>Order History

2. Locate the relevant order and click View Details

3. Click Online Return

4. Once the invoice number has been selected the Online Returns page will display

5. Select the product(s) that you wish to return by clicking the corresponding Return check box

6. Select a reason for the return from the Reason for Credit drop down list

7. Please check that your contact details are correct

8. Once you have selected the appropriate product click the Confirm button at the bottom of the page

9. If all details are correct click the Submit button

10. You will receive an email from a Customer Support Representative once your request for return has been processed. This email will contact a Return Authority number (RA number). This RA number should be attached to the product and quoted in any further contact with Staples regarding your returned goods.

Please note:
Any online return has to be submitted within 30 days of delivery.
All returns are governed by the Staples Returns Policy.
Any online return must be approved by Staples. You will be notified by email. 
If you encounter any problems, please contact Staples Customer Service on 13 26 44.

How to receipt an order 

Receipting allows you to confirm that all of your products have been delivered.

To begin receipting, you need to locate an order to receipt:

1. Navigate to Orders>Receipting

2. Select the order from the list (or use the search and refiners to find your order)

3. Click View Details

4. Enter the quantity received for each item, or click Received All to receipt all items

5. Click Receipt Items

Feedback 

If you have any feedback in regards to Staples, please email belinda.anderson@mq.edu.au

Frequently Asked Questions

CategoryQuestionAnswer
ApproverCan the orderer and approver be the same person?No, the orderer and approver cannot be the same person
Financial DelegationDo I need financial delegation to be able to place or approve an order?If you are going to be an approver you must have a minimum financial delegation of $1,500
Internet BrowserWhat internet browser do I need to use?Staples recommends that customers use Internet Explorer or Firefox
LimitDoes each order have a limit?The limit for each order is $1,500
Order ApprovalDoes each order need to be approved?Yes
Order DeletionIf I delete an order by mistake can it be retrieved?No, once an order has been deleted you are unable to retrieve the order.
PasswordHow do I reset my password?1. Click the Forgot your username or password link next to the login button.
2. Enter the required information and click continue.
3. You will receive an email with a temporary password and also instructions to reset your password
Personal OrderCan I place a personal order with Staples?Yes, this feature is coming soon
Price MatchingWill Staples price match if I find a cheaper price?Send the price matching details to belinda.anderson@mq.edu.au
StampsHow can I order a stamp1. Login to www.staples.mystamps.com.au
2. You will need to enter your Staples account number eg. 1056XXXX
3. You will need to enter your email address 
UsernameForgot my username1. Click the Forgot your username or password link next to the login button.
2. Enter the required information and click continue.
3. You will receive an email with a temporary password and also instructions to reset your password.
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