Business process improvements
We can help you improve processes by identifying key issues, defining the exact nature of a problem, scoping an improvement project, running an improvement workshop and implementing resulting change projects.
Since 2014, the Business Process Improvement Initiative (BPII) has taken a structured approach to improving processes.
Lean methodology is defined as ‘the right people continuously searching for the smoothest and simplest process to meet customer needs’.
The current projects we're involved with – some of which can be delivered simultaneously.
Project teams from across the University implement their process improvements. These are some of the projects completed since 2014.
Lean in Higher Education Conference
Looking for better ways to do things
At Macquarie, we understand the value of taking the time to work out how we can improve the way we do things. The Macquarie University Business Process Improvement Initiative (BPII) team engages staff in rethinking University processes, to improve their effectiveness and efficiency, for the Macquarie community and to achieve a better student experience. We empower staff and students to be the key drivers in decision making and implementation of process improvements.
Through BPII we’re building a ‘Macquarie Way’ of doing things, designed to improve the quality of our work and the efficiency of our processes. The BPII was formed in response to feedback from the Our University: A Framing of Futures and is designed to deliver the University’s seventh strategic priority so that we can realise our potential and achieve the strategic vision.
BPII work with staff who are involved in an identified process, guiding them through a rapid improvement event (RIE) using a highly structured lean methodology for higher education to identify and rectify issues. BPII also work with staff to identify key issues and provide impartial facilitation, work space organisation techniques and Lean training.
Who can help?
- Martin Brooks, Acting Director, Business Process Improvement
- Jennifer Bremner, Manager, Business Process Improvement
- Valerie Runyan, Advisor, Lean, Australasian Lean HE Chair; 2017, Lean HE Conference Organiser
Room 100, Lincoln Building
T: +61 (2) 9850 6102