Business process improvements

We can help you improve processes by identifying key issues, defining the exact nature of a problem, scoping an improvement project, running an improvement workshop and implementing resulting change projects.

  • What's involved

    Since 2014, the Business Process Improvement Initiative (BPII) has taken a structured approach to improving processes.

  • Lean methodology

    Lean methodology is defined as ‘the right people continuously searching for the smoothest and simplest process to meet customer needs’.

  • Current projects

    The current projects we're involved with – some of which can be delivered simultaneously.

  • Completed projects

    Project teams from across the University implement their process improvements. These are some of the projects completed since 2014.

Lean in Higher Education Conference 

Following two years of planning, Macquarie University, in partnership with the Lean HE, is proud to host the inaugural Australasian Lean HE Conference in 2017

Submissions are now open. Submission details are available on our conference site.

Submission deadline is Monday, 1 May, 5pm (AEST)

For further queries regarding submissions, email the Macquarie University BPII Team.

Looking for better ways to do things

At Macquarie, we understand the value of taking the time to work out how we can improve the way we do things. The Macquarie University Business Process Improvement Initiative (BPII) team engages staff in rethinking University processes, to improve their effectiveness and efficiency, for the Macquarie community and to achieve a better student experience. We empower staff and students to be the key drivers in decision making and implementation of process improvements.  

Through BPII we’re building a ‘Macquarie Way’ of doing things, designed to improve the quality of our work and the efficiency of our processes. The BPII was formed in response to feedback from the Our University: A Framing of Futures and is designed to deliver the University’s seventh strategic priority so that we can realise our potential and achieve the strategic vision.

BPII work with staff who are involved in an identified process, guiding them through a rapid improvement event (RIE) using a highly structured lean methodology for higher education to identify and rectify issues. BPII also work with staff to identify key issues and provide impartial facilitation, work space organisation techniques and Lean training.

BPII reference group

The BPII is governed by a reference group and managed and coordinated by a dedicated team. The executive sponsors of the BPII are Tim Beresford (COO and DVC) and Deidre Anderson (DVC Students and Registrar).

Tim Beresford, Chief Operating Officer and Deputy Vice-Chancellor

Beresford has overall responsibility and oversight for the University's finances, internal audit, property, information technology, human resources, legal and general counsel, risk, compliance, strategic planning, government relations, sustainability and  Macquarie International. 

Before joining the University, Beresford was Executive Director, Tourism, Investment, Education and Progammes Group at the Australina Trade Commission (Austrade). At Austrade he was responsible for strategic leadership of tourism policy, winning foreign direct investment, promoting international education and delivering the Export Market Development Grants (EMDG) programme. 

Prior to Austrade, Beresford was First Assistant Secretary of the Social Policy Division, Department of the Prime Minister and Cabinet. Beresford also worked at Westpac Banking Corporation for six years in both senior line management and strategy roles and in the professional services sector for 10 years including six years at McKinsey & Co working across Europe, Asia and Australia.

Deidre Anderson, DVC – Students and Registrar

Anderson joined the University in 2003, having held the positions of Chief Executive of Sport and Recreation, and Chief Executive Officer, Campus Experience, before being appointed as the DVC Students and Registrar. The DVC Students and Registrar portfolio includes the Office of the Deputy Registrar, Campus Life and Campus Wellbeing and Support Services.

Professor H Patrick McNeil, Executive Dean of the Faculty of Medicine and Health Sciences

The Executive Dean of the Faculty of Medicine and Health Sciences is the senior academic officer of the faculty and is responsible for the quality, planning and delivery of medical education to students within the faculty.

Nick Crowley, Employee Relations Manager

Crowley joined the University in 2005, coming from a position at University of Technology, Sydney. Crowley and his team have primary responsibility of the University's enterprise agreement, job evaluation, disciplinary matters, senior remuneration, and industrial issues. Employee Relations also provide advice and assistance in change and case management. 

Imtiaz Bhayat, Executive Director, Finance and Operations MGSM

Bhayat joined Macquarie University in 2011 and is the General Manager for the Faculty of Science. His previous experience was within Consulting at PwC and at Capgemini/Ernst & Young, and immediately prior to joining the University at Tyco. He currently leads the administration functions at the Faculty including Marketing, Finance, Technical Services, IT and Student Administration.

Professor Lucy Taksa

Taksa joined the University in August 2009 as Head of the Department of Business (now Marketing and Management), coming from the University of NSW where she had been Head, School of Organisation and Management, Director of the Industrial Relations Research Centre, Associate Dean (Education) in the Faculty of Commerce and Economics and member of the UNSW Gender Equity Strategy Committee. 

In January 2015 she commenced as Associate Dean (Research) in Macquarie's Faculty of Business and Economics and a member of the University Senate. Previously she was a member of the NSW Administrative Decisions Tribunal (1996-2007) and Chair of the Board of State Records NSW (2007-2012).

Georgina Rossendell, Director, Client Services, Information Technology

Rossendell joined Macquarie University in December 2007 as IT User Services Manager, before becoming Delivery Manager in 2010, acting Experience Director in 2013, and Director Client Services, Information Technology in 2015.

Rossendell is responsible for providing strategic direction for the IT Client Services function and to manage the IT Service Desk, Desktop Support and Vendor Management teams to deliver day to day services to the University community. 

Prior to joining the University, Rossendell consulted in IT service management for clients such as Macquarie Bank and Telstra, managed outsourced IT service delivery for Datacom Systems and was customer service manager at News Interactive (now News Digital Media).

Who can help?

  • Martin Brooks, Acting Director, Business Process Improvement
  • Jennifer Bremner, Manager, Business Process Improvement
  • Valerie Runyan, Australasian Lean HE Chair; 2017 Lean HE Conference Organiser 

Room 100, Lincoln Building
Macquarie University
T: +61 (2) 9850 6102
E: bpii@mq.edu.au

Back to the top of this page