Building and facilities

Building and facilities

We are committed to support and assist with your access, safety, and any other infrastructure enquiries.

The faculty building services team aims to support the faculty and the community in large by offering solutions to your various concerns in using and accessing the facilities.

Operating HoursMon to Fri, 6:30 am to 4:00 pm
Location G.22, 12 Wally's Walk

We aim to support and assist with your facility related enquiries efficiently and effectively. Please submit your applications below to request for following services:

  • Building Access Services - Swipe card, key access authorisation
  • Property Management - Individual/departmental property maintenance and logistics

Students

Getting your access and keys

If you are a current student, you will need to submit an application for access via AskMQ

Once your application is approved, you will receive an email to your student account informing of your newly updated access. If the facility requires a key to access, you will need to visit the building access office and retrieve your keys from one of our team members.

Lost Keys and Cards

In the event you lose a key you will need to pay lost charges to the cashiers first. They are located at 18 Wally’s Walk. The costs are as follows:


KeysCosts
Small Keys (Locker or draws) $ 5.00
Normal Keys $ 15.00
Bio-lock Keys $ 30.00
Fobs$ 50.00

Please submit an application for access via AskMQ as you settle your lost charges.

Once your application is approved, you will receive an email to your MQ account as your replacement keys are issued. You will need to visit the building access office and retrieve your keys from one of our team members.

Individual Property Requests

Property requests can be made by submitting an online customer service request form for the following service enquiries:

  • Cleaning - Including removing confidential waste
  • Electrical - Powerpoints, switches, lights etc.
  • Plumbing issues
  • Air conditioning
  • Room refurbishments

For any complex or significant requests that you would like to confirm the details priorly, please contact us directly.

Other forms and procedures

Please refer to the following items for further details to individual queries:

Staffs

Getting your access and keys

If you are a current staff, you will need to submit an application for access via AskMQ

Once your application is approved, you will receive an email to your MQ account informing of your newly updated access. If the facility requires a key to access, you will need to visit the building access office and retrieve your keys from one of our team members.

Lost Keys and Cards

In the event you lose a key you will need to pay lost charges to the cashiers first. They are located at 18 Wally’s Walk. The costs are as follows:


KeysCosts
Small Keys (Locker or draws) $ 5.00
Normal Keys $ 15.00
Bio-lock Keys $ 30.00
Fobs$ 50.00

Please submit an application for access via AskMQ as you settle your lost charges.

Once your application is approved, you will receive an email to your MQ account as your replacement keys are issued. You will need to visit the building access office and retrieve your keys from one of our team members.

Individual Property Requests

Property requests can be made by submitting an online customer service request form for the following service enquiries:

  • Cleaning - Including removing confidential waste
  • Electrical - Powerpoints, switches, lights etc.
  • Plumbing issues
  • Air conditioning
  • Room refurbishments

For any complex or significant requests that you would like to confirm the details priorly, please contact us directly.

Other forms and procedures

Please refer to the following items for further details to individual queries:

Administrators

Administrator Enquiries

All administrative queries are to be made via following online platforms:

PlatformDetailsPlatform Access
BEIMS
  • General property service requests and enquiries
ID: One ID
PW: Last 4 digits of One ID

Logistics and Access

  • Bulk requests for cards and keys
  • Logistical Support for moving offices and equipment
  • Changing locks or door access PIN
 
METS job request page
  • Changing door names and signage related enquiries
ID: One ID
PW: One ID password

Other forms and procedures

Please refer to the following items for further details to individual queries:

NOTE: You must complete the online OH&S training module prior to making any enquiries.

Task priorities

We aspire to assist with your requests as soon as possible. Upon submission, your request will be reviewed and performed based on its task priority. We define the priorities of the tasks as follows:

PriorityDetails Time to Action
Class 1 Life-threatening, injury or death or something could injure someone imminently < 1 Hour
Class 2 WHS issues that could result in injury or Incident management such as loss of critical equipment 1~3 Hours
Class 3 General access and logistics requests 1-5 Business Days

Macquarie engineering and technical services

METS webpage

METS mechanical and electronics workshops offer a range of services ranging from design and prototype through to manufacture and repair of equipment.

METS mechanical services include design, fabrication, machining, welding,  and tool and instrument making and servicing.

Our staff members are multi-skilled and capable of applying multiple processes to each project. As well as the core competencies there are many other areas of expertise. Included in our facilities is a machine shop, welding shop, sheet metal shop, and painting booth. METS maintains a clean servicing facility for the preventative maintenance as well as repair of sensitive instrumentation such as microscopes.

Every task that METS undertakes is tailored to the specific needs of our customers. Some clients require METS to perform all aspects of the project from conceptual sketch through to finished article, testing and refinement. Others have clearly defined needs and choose to use the skilled manufacture and fabrication services of METS. METS' extensive corporate knowledge is often able to help clients with additional aspects of the project by drawing upon past experience. METS looks after our customers commercial and intellectual rights with the highest levels of protection.

Engraving and signage. METS produce a wide range of signage, using computer controlled engraving machines, or for larger tasks, the computer controlled vinyl cutter. Ranging from staff lapel badges, door directory and mailbox signs, campus directory signs and boards to flag signs and large banners, METS can meet all your signage requirements.

Electronics services include circuit design, printed circuit board (PCB) design, printed circuit board (PCB) manufacture, component sourcing, circuits assembly, equipment manufacture and systems integration and equipment repair.

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